Atelix records a payment as captured only after a matching signed provider event. A refund, when approved, has its own provider status and does not erase the original payment record.
What should I do?
- Check the payment card in your application.
- Use the existing case inquiry for a payment question.
- Keep the relevant quote or payment reference when describing the issue.
What should I know?
Cancelling an application does not automatically issue a refund; bank posting time depends on the payment issuer.