Terms of Service
Effective date: 2 October 2026
Welcome to Atelix, a service provided by Atelix AI Inc (“Atelix,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Atelix website, web application and any related services (collectively, the “Service”). By accessing or using the Service, you agree to comply with and be bound by these Terms.
On this page
1. Key terms
The Service is provided by Atelix AI Inc (EIN 35-2983946), 8 The Green STE R, Dover, Delaware, United States. Contact us at Info@atelix.si.
- “You” means a person using Atelix.
- “Content” means information, documents and materials supplied or prepared through the Service.
- “Visa application” means the Indonesian immigration application for which you request assistance.
- “Quote” means the accepted offer describing the paid service, charges and any specific conditions.
2. Acceptance of terms
Registering an account requires your affirmative agreement to these Terms and acknowledgment of the Privacy Policy. If you do not agree, do not register or purchase the Service. Your accepted quote defines the paid engagement. Separate data-processing consent remains necessary where required.
3. Modifications to the terms
We may revise these Terms and notify you of material changes through the Service or email. Revised terms do not retrospectively replace an accepted quote or remove accrued rights. Changes to a purchased service require agreement where applicable; mandatory consumer protections remain in force.
4. Eligibility
You must be at least 18 and legally capable of entering the agreement. Use your own identity and only act for another person with verified legal authority and an agreed service arrangement.
5. User accounts
5.1. Account creation
Some features require an account. Supply accurate details and keep them current.
5.2. Account security
Protect your login, devices and verification codes. Do not allow unauthorized use. Tell us promptly about suspected compromise. Your account duties do not exclude our responsibility for our systems.
6. User responsibilities
6.1. Accurate information
Give complete and current applicant information and correct errors before confirming it.
6.2. Compliance with laws
Use the Service lawfully and respect others’ rights. Personal data is handled under the Privacy Policy and applicable Indonesian and US laws.
6.3. Immigration compliance
We use relevant information for the agreed visa service. Sponsor obligations and permission to file depend on the route and must be established separately. Submitting information in Atelix sends it for our review; it is not an official government filing or approval.
6.4. Professional services
Visa guidance and preparation do not create legal representation or a lawyer-client relationship. Obtain independent licensed advice for legal disputes or matters beyond the agreed service.
6.5. No guarantee of approval
Indonesian authorities decide visa, permit and entry applications. We cannot guarantee approval, influence an official decision or promise an authority’s processing deadline. Outcome and timing estimates are guidance. Refusal or delay alone does not establish fault by Atelix; our own service obligations remain.
6.6. Your information and documents
Provide genuine, legible evidence and disclose relevant refusals, overstay, cancellations or other requested immigration history. Respond to requests and notify us of changes. Document review does not guarantee issuer authenticity or detect every falsification. Responsibility for inaccurate evidence or omitted facts depends on the cause and applicable law.
6.7. Prohibited activities
- Unlawful use or false and misleading evidence.
- Unauthorized access, impersonation or misuse of another person’s information.
- Malicious uploads, disruption or interference with the Service.
- Infringement of intellectual property or privacy rights.
7. Payment terms
7.1. Payment methods
Available payment methods appear at checkout. You must be authorized to use the chosen method and follow our official payment instructions.
7.2. Fees and charges
Your quote identifies the service, government charges, currency and total before payment. Catalogue conversions are estimates. Additional work or changed charges require agreement. Government payments depend on the authorized filing arrangement; returning from checkout is not proof of settled payment.
7.3. Refunds and cancellations
7.3.1. Any money-back guarantee
A guarantee applies only when expressly included in your accepted quote. The quote states covered fees and the applicable version. No universal approval or refund guarantee is offered.
7.3.2. Conditions
Any guarantee must state its document requirements, customer obligations and claim procedure before payment. Only the agreed, lawful conditions apply.
7.3.3. Exclusions and third-party charges
Government and third-party fees follow the relevant authority’s or provider’s rules and the disclosed package. Missed appointments, incomplete evidence, false information or failure to follow required procedures may affect an agreed refund where relevant to the outcome. Exclusions cannot remove mandatory remedies or excuse our own breach.
7.3.4. Withdrawal before submission
Request cancellation through your workspace or Info@atelix.si. We assess completed work, unused government funds and actual committed charges, and explain the result. Refunds approved for card payments return to the original payment method. A refund or account closure does not automatically withdraw an official filing.
7.3.5. Government policy or eligibility changes
Requirements, fees and filing availability may change after purchase. We explain any effect and discuss an eligible alternative and revised costs for your agreement. If the service cannot proceed, cancellation and refunds are assessed under the accepted quote and law; no automatic forfeiture of every deposit or fee applies.
7.4. Payment disputes
Notify us with the transaction reference and cooperate with the review. This does not waive lawful chargebacks or statutory remedies.
8. Service availability and disclaimers
8.1. Service availability
Maintenance, provider outages or official portal interruptions may affect access. We seek to maintain availability but do not promise uninterrupted operation or fixed response times unless agreed.
8.2. Disclaimers
Rules and official decisions remain under government control. Check current official requirements before committing to travel. We remain responsible for providing the service we agree to deliver.
8.3. Preparation assistance and self-submission
Your quote identifies whether we prepare materials or also assist with authorized filing. When you submit yourself, check the final materials, follow instructions and meet deadlines. You are responsible for your changes and filing actions; we remain responsible for our own preparation or guidance errors as required by law.
8.4. AI-generated content
Automated outputs may contain mistakes or omissions and are not legal advice, authenticity certification or visa approval. Check suggested details before confirming them. Human review remains part of document preparation; these limits do not excuse our own breach or unlawful conduct.
9. Security and unauthorized access
We use reasonable organizational and technical safeguards for personal data and account access. No system is immune to compromise. Protect your accounts and report suspicious access or payment instructions. We may restrict access or require re-verification for security or legal reasons. Incident responsibility and notification follow applicable law.
10. Limitation of liability
Liability is determined by the agreed service, each party’s conduct and applicable law. We do not control government decisions or third-party events, but remain responsible for our own actionable errors. Nothing excludes fraud, intentional misconduct, liability that cannot lawfully be limited, or mandatory consumer and data-protection remedies.
11. User-side fraud and scam losses
Protect your devices, inboxes and login codes, and verify changed payment instructions through a known official channel. Losses involving impersonation, malware or social engineering are assessed according to their cause. Any contribution by our breach, negligence or misconduct remains relevant; a scam does not automatically transfer all responsibility to you.
12. Indemnity
You may be responsible for lawful third-party claims directly caused by your fraud, unlawful misuse or knowingly false evidence. We notify you of a claim and allow a response. No obligation under this section covers our own breach, negligence or misconduct, or transfers liability in a manner prohibited by consumer law.
13. Content ownership and license
13.1. Your content
You retain your rights in the material you provide. You authorize its use and necessary sharing only for the agreed service and lawful records, subject to the Privacy Policy and required consents. This is not permission for public publication or general AI training. Use application materials prepared for you for their intended purpose.
13.2. Atelix content
Our software, branding and original materials, and licensed third-party assets, remain protected by their owners’ rights. Use them for the Service’s intended purposes; other reproduction or commercial use requires permission unless law permits it.
14. Termination and suspension
14.1. Termination by you
Stop using the Service or request account closure at Info@atelix.si. Cancellation of paid work and withdrawal of an official application require separate instructions.
14.2. Termination by Atelix
We may suspend or end access for material breach, fraud, unlawful activity, serious security risk or properly due unpaid charges. Where safe and practicable, we give notice and an opportunity to remedy the issue. Urgent lawful restrictions may be immediate.
14.3. Effect of termination
We explain ongoing case arrangements, document access, outstanding charges and any refund. If we end paid work for reasons unrelated to your breach, unused prepaid services and funds are assessed for refund under the agreement and law. Lawful retention and accrued rights continue after closure.
15. Third-party links and referrals
Separate providers and websites have their own terms, charges and privacy policies. Review these before using them. Referrals do not guarantee an official outcome. We remain responsible for obligations we undertake in your quote.
16. Jurisdiction and governing law
Indonesian law governs these Terms and Indonesian visa support, including Law No. 8 of 1999 on Consumer Protection and Law No. 27 of 2022 on Personal Data Protection. Applicable mandatory US federal and state protections also remain available. Neither the US operator nor this agreement removes those protections or requires exclusive overseas jurisdiction.
17. Dispute resolution
Contact Info@atelix.si with the issue, case or transaction reference and requested resolution. We investigate and seek an agreed outcome. Informal discussion does not prevent urgent relief or statutory complaints, an available Indonesian consumer dispute process, or proceedings in a competent court. US customers retain applicable regulator and state-law remedies.
18. Notices
Send written notices to Info@atelix.si or Atelix AI Inc at the address in section 1. We may notify you through your account, registered email or an agreed written channel. Keep your contact details current; statutory delivery requirements remain applicable.
19. Entire agreement
These Terms, the Privacy Policy and your accepted quote form the agreement for the relevant service, subject to mandatory law and binding representations. Indonesian and English versions are provided in accordance with Law No. 24 of 2009 on Flag, Language, State Emblem and National Anthem. The Indonesian text is the reference for these Indonesian-law Terms, subject to mandatory law and any lawful express language arrangement.
20. Severability
An invalid or unenforceable provision does not invalidate the lawful remainder or make a prohibited consumer clause enforceable. Any replacement must respect the agreement and mandatory protections.
21. Waiver
A delay in exercising a right is not, by itself, a waiver. A specific lawful waiver applies only to the matter agreed and cannot remove rights that must be preserved by law.
22. Contact information
For service or legal questions, contact Info@atelix.si or Atelix AI Inc at the address in section 1. Privacy requests follow section 7 of our Privacy Policy.