Support and privacy
Find case support and learn how your information is handled.
4 articles
- How do I ask my case manager a question?In an application, use the message icon or Ask your case manager to open the same private Atelix Support inquiry. Your messages remain in the case thread.
- Can I attach a file to an Atelix Support inquiry?Yes. The case inquiry composer accepts PDF, JPEG, and PNG attachments up to 10 MB. Attachments stay private and are separate from the application document checklist.
- How does Atelix handle my documents?Application documents and inquiry attachments are stored privately. Access depends on your account and staff role, and retention and processing details are set out in the Privacy Policy.
- How do I keep my Atelix account safe?Use the official Atelix domain, protect your sign-in method, and check requests for documents or payment before responding. Atelix is independent of Indonesian government agencies.